Packaging Help Hub

Packaging Knowledge for Your Business

From dim weight to packaging perishables, the resources here provide answers to the most common packaging questions for almost any kind of product.

Find the information that fits your needs.

LEARN THE BASICS
PACK LIKE A PRO
SPECIALTY ITEMS

Learn the Basics

Start here before preparing your packages to pick up useful tips on how to pack, label and seal shipments correctly and learn everything you need to know about dim weight.

Packaging Questions

Answers to commonly asked packaging questions.

Explore more

Packaging Terms

Terms to know to make understanding packaging easier.

Learn the basics

Dim Weight

Understand dim weight and how to calculate it.

Learn more

Dim Weight Calculator

Make the most cost-effective shipping decision by finding your package’s dim weight.

Do the math

Top Packaging Tips from a Packaging Lab Engineer

Hear from the experts on what to consider.

Get the tips

How to Pack, Ship and Seal Shipments

Get tips from the pros on how to pack, ship and seal.

Hands-On
Packaging Help

Utilize FedEx® Pack Plus for just about any item.

Explore Options

Ready to Ship?

Whether you need to ship immediately or you're a frequent shipper with complex needs — it's all here.

Ship now

Need More Information or Assistance?

More Packaging Help

Contact your account executive or download a FedEx “How to Pack” guide that best suits your needs.
 

View guides

Package Testing

For more information about packaging best practices, testing, or consultations, contact the FedEx Packaging Lab.

Email the Lab
1.800.633.7019

General Customer Support

Contact FedEx Customer Service for immediate assistance with your account.
 

Call 1.800.GoFedEx
1.800.463.3339
LEARN THE BASICS
PACK LIKE A PRO
SPECIALTY ITEMS

Pack Like a Pro

Let us equip you with what you need to pack like a pro. Get expert advice on environmentally conscious packaging and learn how to utilize our customized shipping labels that can help you elevate customer engagement.

Where to Begin With Optimization

Each stage of packaging can be improved – find out how. 

Find out more

Go Green With Your Packaging

Check out our top considerations for eco-friendly packaging.

Get started today

Optimizing With Dim Weight

Minimize your environmental impact by right-sizing your packaging.

Learn more

Engaging Customers With Packaging Labels

Learn how your shipping label can enhance customer experience.

How Testing Packaging Can Help Save You Money

Our Packaging Lab can assess your packaging and recommend improvements.

An Entrepreneurial Success Story

A Water Management Company Finds Added Value With Packaging Upgrades

“Our relationship with FedEx is extremely important to us,” said Kellen Utecht, Director of Sustainability and Market Development for Phigenics.

“Facility water management teams don’t pay us for our packaging. They pay us for a data point, but they can only get that data point if everything is packaged correctly.”

Navigating Dimensional Weight

In 2014, a change was announced that would ultimately impact Phigenics’ shipping costs and process. This change was the shift from actual to dimensional weight.

Phigenics did not have a full-time shipping and logistics manager on staff and relied on their FedEx account executive to act as a member of their team to help navigate the change.

Phigenics used advice from FedEx to come up with a solution.

Right-Size Packaging Materials

In addition to optimizing their shipping and return strategy, Phigenics worked with FedEx to right-size packaging boxes and shipping materials.

The fragile materials being shipped required proper padding to prevent them from being jostled during the shipping process. Customized packing materials were designed to house and protect the sample containers.

As part of the redesign, they also branded their shipping boxes and added warning labels to indicate the fragile materials inside, both of which contributed to an increase in customer satisfaction.

Impact of New Packaging

These changes led to a decrease in total rate per package shipped, which provided significant savings to offset other costs.

In addition to a positive financial impact, Phigenics also improved their environmental impact with reduced packaging waste, increased their brand awareness, enhanced customer satisfaction and minimized clutter in their warehouse.

“We wouldn’t have the ability to do any of this if we didn’t have the FedEx Packaging Lab and our reps to rely on,” said Utecht.

“Everyone has truly acted as a dedicated member of the Phigenics team to create this solution.”

Ready to Ship?

Whether you need to ship immediately or you're a frequent shipper with complex needs — it's all here.

Ship now

Need More Information or Assistance?

More Packaging Help

Contact your account executive or download a FedEx “How to Pack” guide that best suits your needs.
 

View guides

Package Testing

For more information about packaging best practices, testing, or consultations, contact the FedEx Packaging Lab.

Email the Lab
1.800.633.7019

General Customer Support

Contact FedEx Customer Service for immediate assistance with your account.
 

Call 1.800.GoFedEx
1.800.463.3339
LEARN THE BASICS
PACK LIKE A PRO
SPECIALTY ITEMS

Package Specialty Items

Discover resources here to help address specialty packaging needs for products ranging from perishables to breakables.

Packaging Perishables — Keeping It Cool

We take the complexity out of packaging perishables.

View the list

Packaging Breakables — The Fundamentals

Learn ways to protect fragile goods and save money along the way.

Learn the basics

The Ins & Outs of Packaging Wine

Find out how to ensure wine is delivered safely and unspoiled.

Read about packaging wine

How Gina Cucina Packages Their Artisanal Soups for Function, Minimal Environmental Impact and Consumer Appeal

By the time Gina Stryker founded Gina Cucina, her organic, artisanal soups were already crowd favorites. The challenge was finding a way to package these soups so they could get to her online and soup-of-the-month customers safely – and also look great on retailers’ shelves.


She developed a packaging strategy that checked all the boxes. Here’s her advice for other business owners facing a similar quest.

Be Meticulous

“For us, finding the right packaging was a process of elimination. We loved glass jars, but knew we couldn’t ship glass jars to our soup-of-the-month customers affordably or without breakage,” Stryker said.


She and COO Kameron Miranda spent six months testing different recyclable plastic bags – the first of which exploded and puddled in the shipping box. Eventually, they found a BPA-free plastic that could take the heat and is recyclable.

 

Her advice? Finding the right packaging is a process, so allow adequate time for testing and continually research developing packaging technology.

Be Flexible—One Package May Not Fit All

Gina Cucina soups are sold direct to consumers online, but also have wholesale distribution at natural grocery stores nationwide. Although the bags worked well for e-commerce packaging, they wouldn’t catch the customer’s eye on a store shelf.

“We package soup for our wholesalers in 24-ounce glass jars that let people see the food they’re buying,” Stryker said.

 

Stryker does use the same label she puts on the lid of her jarred soup on the front of her bagged soup, which helps to defray some of the costs of the dual packaging.

Be Persistent if You’re Going Green

Stryker reviewed samples of different materials from as many as 20 packaging companies and consultants.

“We found a completely recyclable cardboard box and green foam made from cornstarch for our base insulation. The foam actually dissolves in water. Not only did we love the product, but the company was a small business that was just as committed to the environment as we are,” Stryker said.

Make Customer Presentation as Engaging as Possible

While there is a utilitarian, functional side to packaging, it’s important to focus on the presentation — what the package “looks” like when opened by the customers.

“When our customers open the shipping box, the first thing they see is a love note from us — a postcard that says, ‘In Gratitude,’ thanking them for their business,” she said. “There’s a slip inside the box that talks about our green packaging and how to recycle, so they know we’re trying.”

 

If you sell an artisan product, the experience of opening the box should feel more personal, like receiving a package from a friend.

Use Your Packaging as Your Brand Ambassador

Every box or insert label is an opportunity to share your company’s narrative.

“Even our outer boxes are printed with our mission statement and how we donate a portion of every sale to support childhood nutrition,” Stryker said. “Not only do our online customers know our story, but so do the people who stock the shelves at the grocery stores.”

 

With the right messaging, your boxes can become your brand ambassadors.

FedEx Perishable Shipping Information

Learn how to pack perishables like a seasoned pro.

Visit the Center

Ready to Ship?

Whether you need to ship immediately or you're a frequent shipper with complex needs — it's all here.

Ship now

Need More Information or Assistance?

More Packaging Help

Contact your account executive or download a FedEx “How to Pack” guide that best suits your needs.
 

View guides

Package Testing

For more information about packaging best practices, testing, or consultations, contact the FedEx Packaging Lab.

Email the Lab
1.800.633.7019

General Customer Support

Contact FedEx Customer Service for immediate assistance with your account.
 

Call 1.800.GoFedEx
1.800.463.3339